Terms

HeartMail lets you make a personal letter, hosted at its own address, and share it as a gift card image. Using it means agreeing to what follows.

You keep ownership of everything you write and upload. You give us only the permission needed to store your letter and show it to whoever you share the link with — nothing more. We won’t use your photographs or words to promote HeartMail without asking you first.

• Having the right to use the photographs you upload, and the permission of anyone identifiable in them.
• Not using HeartMail to harass, impersonate, threaten, or distress anyone.
• Not uploading anything unlawful, sexually explicit, or involving children inappropriately.

We may remove a letter that breaks these terms, and expect to do so rarely.

Anyone with a letter’s link can open it. Letters aren’t password-protected, so share the link and the card carefully.

We’ll do our best to keep letters online and intact, but HeartMail is provided as-is. We can’t promise it will never be unavailable, and we’d encourage you to keep your own copies of the photographs you upload — this isn’t a backup service.

Making a letter is free. Some choices are premium — certain themes, most music tracks, a custom link, and removing the watermark — and each is priced individually. You are charged once, for the premium choices you actually used, at the point of generating the link. Nothing is charged while you build or preview.

Prices are shown in Nigerian Naira (NGN) before you pay. Payment is handled by Paystack; we never see or store your card details. Paystack asks for an email address to send the receipt to — see the privacy page for what happens to it.

If a letter you paid for doesn’t generate, or a premium feature you were charged for doesn’t work, tell us and we’ll put it right or refund that payment in full.

Beyond that, a letter is made to order and delivered as soon as it’s paid for, so we can’t generally refund one simply because you changed your mind. If something has gone wrong, ask — we’d rather sort it out than stand on this.

HeartMail can suggest wording for a letter. Suggestions are a starting point, not a finished letter: read what you send, and treat it as yours once you keep it. The suggestions are generated automatically and may be imperfect or generic.

A letter can be edited afterwards from the device that made it, using a key kept in that browser. Lose the browser data and you lose the ability to edit — the letter itself keeps working. Paid choices, like the theme, are fixed once charged for; make a new letter to change them.

We’ll always try to fix a problem you tell us about. But HeartMail is a small service offered as-is, and beyond refunding what you paid for the letter in question, we’re not able to take on liability for indirect losses — a letter that didn’t open on the day you hoped, or photographs you no longer have another copy of.

That’s why we say it plainly above: keep your own copies of your photographs. Nothing here limits rights you have by law that can’t be signed away.

You can ask us to delete a letter at any time. We may remove letters that break these terms or that we’re legally required to remove.

If these terms change in a way that matters, we’ll update the date at the top and, where we can, say so plainly.